Support

1. Contact us

The fastest way to reach us is email: angel@goswiftmedia.com. Include your iPhone model and iOS version if you're reporting a problem — it helps us reproduce the issue quickly.

2. Recording & detection

No sounds detected overnight? Make sure SoundSleep has microphone access (Settings → Privacy & Security → Microphone), keep the phone plugged in and within arm's reach of your bed, and leave the app open in the foreground when you start a session — the screen dims automatically to protect your battery and your eyes.

Recording stopped early? Phone calls and other apps taking over the microphone can interrupt a session. SoundSleep recovers automatically when the microphone becomes available again; if a session was cut short by a crash or shutdown, the app finalizes what it captured the next time you open it.

Snoring vs. sleep talking? Classification runs entirely on your iPhone using Apple's SoundAnalysis. It's an honest best-effort signal, not a medical measurement — see the health disclaimer in our Terms of Use.

3. Subscriptions & purchases

Restore a purchase: open SoundSleep and go to Settings → Restore Purchases. Premium unlocks on any device signed in to the same Apple Account.

Cancel or manage a subscription: subscriptions are billed and managed by Apple. Go to iPhone Settings → your name → Subscriptions, or visit apps.apple.com/account/subscriptions. Canceling stops the next renewal; you keep Premium until the end of the paid period.

Refunds: purchases are processed by Apple, so refund requests go through reportaproblem.apple.com.

4. Your data & privacy

Your recordings and sleep history live on your device — there is no SoundSleep account and no cloud copy. You can export your data (CSV or PDF) from the app, and deleting the app deletes your data. Details are in our Privacy Policy.

SoundSleep is not a medical device and does not diagnose, treat, or monitor any medical condition. If you have concerns about your sleep or breathing, talk to a qualified clinician.